Acceptable Use Policy
This Acceptable Use Policy ("AUP") forms part of your agreement with
Layer Zero Studios ("Layer Zero", "we", "us") under the
Terms of Service. By using AXIS you agree
not to engage in any of the activities listed below, and to ensure
no one acting on your account does either.
Lawyer review required before publication.
1. Prohibited content + uses
You may not use AXIS to create, send, transmit, store, or process:
- Spam — bulk unsolicited commercial communications, including
outreach to recipients who have not opted in or whose opt-in cannot
be evidenced if challenged.
- Phishing or fraud — communications designed to deceive recipients
about the sender's identity, the source of payment, or the legitimacy
of a transaction.
- Illegal content — anything unlawful in your jurisdiction or in
ours, including content that infringes intellectual property,
defamatory content, hate speech, content that incites violence, or
content involving minors in any sexual or exploitative context.
- Regulated services without authorisation — providing legal,
medical, tax, immigration, financial-advisory, or investment-advisory
services to third parties via AXIS unless you are duly licensed and
indemnify us under §12 of the ToS.
- Sensitive personal data beyond ordinary business records —
credit-card primary account numbers (PAN, full PCI DSS scope),
unencrypted health records (HIPAA / POPIA-Special-Personal-Information),
government identification numbers in bulk, biometric data, or
classified information. AXIS is not certified for these data classes.
- Deceptive AI use — generating content designed to deceive
recipients into believing AI-generated content was written by a
specific real human, including deepfakes, voice clones, or
impersonation of real individuals or organisations.
2. Prohibited technical activity
You may not, and may not permit anyone else to:
- Reverse-engineer, decompile, disassemble, or attempt to derive the
source code of AXIS, our prompt templates, our model integrations,
or any other proprietary component;
- Extract, scrape, or systematically download AXIS-generated content
for the purpose of training a competing AI model or building a
competing service;
- Run penetration tests, vulnerability scanners, load tests, or
fuzzing without our prior written consent (we welcome responsible
disclosure — write to security@layerzerostudios.com first);
- Bypass, attempt to bypass, or interfere with rate limits, quotas,
feature flags, MFA enforcement, audit logging, or any other safety
or billing control;
- Use automated tooling other than AXIS's own API to interact with the
Service in ways that materially exceed normal human use;
- Introduce viruses, worms, trojans, or other malicious code into AXIS
or any connected system;
- Use AXIS to mine cryptocurrency, run consensus nodes, or otherwise
consume disproportionate compute relative to your subscription tier.
3. Account integrity
- One account per legal entity. Multiple natural-person operators
may share an account if they all bind the same legal entity. Multiple
unrelated entities may not share one account.
- Two-factor authentication is mandatory on every account; we may
suspend access if 2FA is disabled or rotated to a method we
reasonably consider weakened.
- Credential sharing prohibited — login credentials and authenticator-
app secrets must not be shared outside the legal entity that owns
the account.
- No farming. Repeatedly creating and abandoning trial accounts
to extend trial coverage is prohibited.
- No resale or sublicensing without a written reseller agreement.
4. Communication-channel obligations
When AXIS sends email, SMS, calendar invites, or other messages on
your behalf:
- You warrant that all recipients have a lawful basis to receive the
communication (consent, legitimate interest, contractual relation, etc.)
and that you can produce evidence of that basis on request.
- You warrant that all sender identities AXIS uses are domains and
email addresses you own or have written authorisation to send from.
- You will honour unsubscribe requests within 5 business days,
via the AXIS unsubscribe-token mechanism or equivalent.
- You will comply with all applicable laws governing the channel,
including but not limited to: CAN-SPAM (US), CASL (Canada), GDPR
(EU), POPIA (South Africa), TCPA (US, where SMS), eIDAS (EU,
electronic signatures).
If we receive abuse complaints (spam reports, blacklist listings,
regulator notices) attributable to your account, we may **suspend
sending immediately** while we investigate, and may charge any
reasonable cleanup costs to your account.
5. Acceptable AI behaviour
When AXIS generates content for you to review, edit, send, or sign:
- You must review every external-facing output before it leaves
your account. AXIS's approve-only default exists for this reason.
- You must not use AXIS to systematically deceive counterparties
about the human-authored nature of content, including in contexts
where regulation (e.g. EU AI Act for high-risk classifications)
requires disclosure.
- You must **not configure AXIS to take regulated decisions
autonomously** — credit decisions, insurance underwriting, hiring
rejections, medical triage, and similar must remain human-decided
even where AXIS provides analysis.
- You acknowledge known AI failure modes (hallucinations, biased
outputs, factual errors) and accept responsibility for catching
them per ToS §7.
6. Reporting + enforcement
- Report abuse to abuse@layerzerostudios.com. We aim to acknowledge
within 1 business day.
- Report security issues to security@layerzerostudios.com. We
follow coordinated-disclosure principles and will not pursue
good-faith security researchers.
- We may suspend or terminate any account at our discretion for
any breach of this AUP, the ToS, or applicable law. Severe breaches
(illegal content, mass abuse, technical attacks) may be terminated
immediately and without refund.
- We may disclose user information to law enforcement, regulators,
or third parties to the extent required by law or to investigate
fraud, abuse, security incidents, or violations of this AUP.
7. Modifications
We may update this AUP from time to time. Material changes will be
notified at least 14 days before the effective date by email to the
account contact. Continued use after the effective date constitutes
acceptance.
8. Contact
- Abuse: abuse@layerzerostudios.com
- Security: security@layerzerostudios.com
- Legal: legal@layerzerostudios.com
- Support: hello@layerzerostudios.com